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[WIP] Make reviewer/decision email copy more empathetic and constructive#25032

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[WIP] Make reviewer/decision email copy more empathetic and constructive#25032
bacharakis wants to merge 1 commit into
mozilla:masterfrom
bacharakis:email-copy-empathetic-tone

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Update developer-, user-, and reporter-facing email templates to use a warmer, more respectful and constructive tone while keeping the required actions clear and the policy/legal/appeal content intact.

Copy sourced from the "addons-server emails" review doc. Changes are scoped to the specific wording that needed updating to keep diffs easy to review. Note: templates wrapping copy in {% blocktrans %} will need re-localization in Pontoon.

Fixes mozilla/addons#ISSUENUM

Description

Context

Testing

Checklist

  • Add #ISSUENUM at the top of your PR to an existing open issue in the mozilla/addons repository.
  • Successfully verified the change locally.
  • The change is covered by automated tests, or otherwise indicated why doing so is unnecessary/impossible.
  • Add before and after screenshots (Only for changes that impact the UI).
  • Add or update relevant docs reflecting the changes made.

Update developer-, user-, and reporter-facing email templates to use a
warmer, more respectful and constructive tone while keeping the required
actions clear and the policy/legal/appeal content intact.

Copy sourced from the "addons-server emails" review doc. Changes are
scoped to the specific wording that needed updating to keep diffs easy
to review. Note: templates wrapping copy in {% blocktrans %} will need
re-localization in Pontoon.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
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